Maruti Suzuki India Ltd., the nation's largest passenger vehicle manufacturer, has announced plans to significantly bolster its after-sales service network by adding 500 new touchpoints across the country in the fiscal year 2027. This strategic expansion aims to enhance customer convenience and support the company's growing sales volume.
The announcement coincides with the inauguration of Maruti Suzuki's 6,000th service touchpoint in India, a state-of-the-art facility located in Kozhikode, Kerala. This new center is notably equipped to handle electric vehicle (EV) servicing and charging, signaling the company's readiness for the evolving automotive landscape.
Rapid Network Growth and Customer Focus
The planned expansion builds on a period of remarkable growth for Maruti Suzuki's service infrastructure. In fiscal year 2026, the automaker established a record 502 new service touchpoints, marking its highest-ever network expansion within a single financial year. Currently, the company's extensive after-sales service network spans over 3,000 cities and towns across India.
Hisashi Takeuchi, Managing Director & CEO of Maruti Suzuki, emphasized the critical role of robust service support in the automobile business. "Along with the product, the convenience of quality service support is essential to enhancing a customer’s vehicle ownership experience," Takeuchi stated. "As our customer base continues to grow, we are equally focused on expanding our service network to provide greater convenience and peace of mind to customers. The inauguration of our 6,000th service touchpoint reflects this commitment."
Takeuchi further highlighted the accelerated pace of expansion, noting that the company has activated its most recent 1,000 service touchpoints in approximately just two years.
Diverse Service Formats and Strong Sales Performance
The new service touchpoints incorporate a variety of formats designed to cater to diverse customer needs and geographical areas. These include traditional ARENA and NEXA workshops, Maruti Suzuki Sales and Service Points (MSSSP), and mobile solutions like Service-on-Wheels and Bodyshop-on-wheels, ensuring comprehensive reach and accessibility.
The company's vigorous network expansion is underpinned by strong sales performance. In June 2026, Maruti Suzuki reported total sales of 200,390 units, a substantial 19.3% increase year-on-year compared to 167,993 units in June 2025. Domestic sales contributed 150,150 units, while supplies to other OEMs reached 7,472 units. Exports also saw significant growth, surging by 13.5% to 42,768 units. This robust demand and sustained export momentum enabled Maruti Suzuki to surpass the 2 lakh-unit monthly sales mark, reinforcing the need for an equally expanding service infrastructure.