Hyderabad, Telangana – Food delivery giant DoorDash has announced the opening of a new global technology hub in Hyderabad, India, a move expected to generate 3,000 jobs over the next two years. This significant investment marks DoorDash's expansion in India, solidifying Hyderabad's position as a burgeoning hub for global capability centers.
New Global Tech Hub and Its Role
The Hyderabad center will initially house teams dedicated to customer support and general administrative functions. It will onboard 500 professionals in its first phase and serve as DoorDash’s third customer support-based service hub globally, complementing existing centers in Tempe, Arizona, and Mexico City.
Ultimately, the hub is designed to scale to over 3,000 professionals, supporting DoorDash’s global operations and serving consumers across its various international markets. This strategic expansion underscores the company's commitment to enhancing its global service infrastructure.
Telangana Minister Highlights Economic Impact
Sridhar Babu Duddilla, Telangana's Minister for IT, Electronics and Communications, Industries and Commerce, inaugurated the facility. He lauded the initiative as a crucial addition to Hyderabad’s rapidly expanding hyperlocal digital commerce ecosystem.
“DoorDash is among the world’s top three companies in the segment and the leading player in the U.S., with more than 65% market share, operations in over 40 countries, and more than $100 billion in Marketplace Gross Order Value expected in 2025,” Minister Duddilla stated, emphasizing the company's global stature and the strategic alignment of this investment with Telangana’s goal to attract high-value work and global platforms.
Hyderabad: A Growing GCC Destination
DoorDash's new facility is its second tech office in India, following a presence in Pune which focuses on software, data, and analytics teams linked to its 2021 acquisition of robotics start-up Chowbotics.
The decision to establish a major presence in Hyderabad positions DoorDash alongside other global players like Amazon, Walmart, FedEx, Zomato, Uber, Swiggy, Costco, McDonald’s, Charles Schwab, Marriott, and Southwest Airlines, all of whom have recently opened offshore centers in the city. This trend highlights India's emergence as the world's largest Global Capability Center (GCC) hub, with over 2,100 centers employing approximately 2.36 million people and generating nearly $100 billion in revenue, according to a 2026 Nasscom-Zinnov report.
Companies are increasingly choosing India for these offshore technology hubs to optimize costs and reduce reliance on external IT contractors, leveraging the country's vast talent pool.