Widespread Complaints Emerge for Galaxy S24 and S25 Ultra
Samsung Galaxy S24 Ultra and Galaxy S25 Ultra owners are reporting significant performance issues, including rapid battery drain, device overheating, and slower charging speeds. These problems reportedly surfaced immediately following the release of a July security update.
User Reports Detail Severe Battery Drain and Overheating
Numerous users have taken to online forums, including Reddit and Samsung's official community pages, to voice their frustrations. Many describe their Ultra devices losing charge at an alarming rate. One user recounted their Galaxy S24 Ultra dropping from 85% to a mere 5% after just two hours of screen-on time. Others have noted their phones becoming unusually hot to the touch, with one user likening the heat to a “cooktop.”
Beyond battery depletion and excessive heat, some reports also indicate that the July update has negatively impacted charging efficiency, leading to slower replenishment of the device's power. A specific mention was made of WhatsApp potentially contributing to or being affected by these issues, though details remain sparse.
Samsung Yet to Respond to Growing Concerns
As of now, Samsung has not issued an official statement regarding the widespread complaints affecting its flagship Ultra models. The company has not offered any official workarounds or acknowledged the specific software update as the cause. Industry observers anticipate that Samsung will likely address these issues with a subsequent patch, given the volume and consistency of user feedback.
While software updates occasionally introduce minor bugs, the current reports point to a trio of linked problems—fast battery drain, overheating, and slow charging—that appear directly tied to the recent July security patch for the Galaxy S24 Ultra and S25 Ultra. Users are awaiting an urgent response and resolution from the manufacturer.