Anthropic, the developer behind the popular Claude AI, is currently investigating significant authentication errors that have led to widespread service disruptions. On Friday, November 13, users reported experiencing login failures across various Claude AI products, preventing access to the AI chatbot and its associated coding tools.
Users Report Login Failures and Access Problems
The outage primarily affects users attempting to access Claude.ai and Claude Code, impacting their ability to use the platform for coding, research, and other daily tasks. Reports indicate that parts of Anthropic’s broader developer platform are also experiencing issues, though the disruption is not uniform across all services. Notably, Claude’s API appears to be functioning independently, suggesting a more localized problem with user-facing authentication.
A sharp increase in complaints from users in India has been observed, highlighting a significant regional impact. Anthropic's official status dashboard has confirmed the company is actively investigating the access problems and working towards a resolution.
Ongoing Investigation by Anthropic
The nature of the authentication errors is still under investigation by Anthropic's engineering teams. Users are advised to monitor the official status page for updates as the company works to restore full functionality to its affected AI chatbot and coding platforms.