Billionaire industrialist Gautam Singhania, Chairman and Managing Director of Raymond Group, has launched a scathing attack on Italian luxury carmaker Maserati, urging potential Indian buyers to "think twice" before purchasing its vehicles. Singhania's strong public warning comes as Maserati attempts a high-profile relaunch in the country, rolling out aggressive marketing and new dealership networks.
Luxury Brand, Lacking Service
Singhania, a known automotive enthusiast, characterized his ownership experience as receiving a "lemon" despite paying premium prices. He alleges a severe breakdown in customer care, accusing Maserati of completely ignoring existing owners who faced critical issues even before the brand's latest push into the Indian market.
His own unresolved car complaints, he revealed, have gone unaddressed, with even newly appointed local dealers reportedly unable to fix the problems. Singhania took to social media to express his frustration, stating,
"You buy a supercar for the thrill of driving, not the frustration of chasing service managers who have no solutions."He labeled Maserati's after-sales support an "absolute disaster," emphasizing that high price tags and advanced engineering mean little without proper manufacturer backing.
Relaunch Without Resolution?
The industrialist cautioned that re-entering the Indian market without rectifying past blunders is an insult to the local car community. He argued that a brand cannot be built on the foundation of abandoned customers.
Maserati, owned by Stellantis, operates a dedicated performance-oriented portfolio in India, distributed through regional networks like Maserati North India and Navnit Motors. The brand blends traditional Italian craftsmanship with high-performance internal combustion engines and electric powertrains, offering a range spanning luxury SUVs, grand tourers, electric vehicles, and supercars. The company recently updated its core lineup in India, introducing new facelifts and the high-end GT2 Stradale.
As of this report, Maserati has not publicly responded to Singhania's accusations.