A District Consumer Disputes Redressal Commission (DCDRC) in Vizianagaram, Andhra Pradesh, has directed a renewable energy firm to pay ₹25,265 to a homeowner. The ruling, issued on July 6, 2026, found the company guilty of a deficiency in service after the installed rooftop solar power system failed to deliver on its promises to generate sufficient electricity and reduce monthly power bills.
Consumer's Complaint and System Failure
The complainant, Sri Ijjada Vivekananda, invested in the rooftop solar installation based on assurances that it would significantly lower his household's electricity costs. However, the system allegedly produced far less electricity than promised, resulting in minimal reductions to his energy bills. Additionally, the consumer argued that the company had charged an excessive amount for the installation of the net meter, a device crucial for tracking energy flow to and from the grid.
Commission's Ruling and Compensation Details
A bench comprising President Rachiraju Venkata Nagasundar and Members Bantupalli Sridevi and Ashok Kumar Sharma heard the matter. The commission observed that the rooftop solar system did not perform according to the assurances made during its installation, thereby depriving the consumer of the expected savings on electricity expenses.
After reviewing the evidence, the DCDRC ruled partly in favor of the consumer. The renewable energy company was ordered to refund ₹1,765 collected as net meter installation charges. Furthermore, the firm must pay ₹20,000 as compensation for the deficient service and the mental agony caused to Sri Vivekananda, along with an additional ₹3,500 to cover litigation expenses. The total amount awarded to the consumer is ₹25,265.
"The commission observed that the rooftop solar system did not generate electricity in line with the assurances made at the time of installation, depriving the consumer of the expected savings on electricity bills."
This decision is significant as rooftop solar installations continue to gain traction across India, often supported by government renewable energy initiatives. The order underscores the accountability of companies selling solar systems, reinforcing that they must deliver on the performance and savings promised to consumers.