A nursing college professor from Kannur, Kerala, has secured a significant victory against Sreechakra Marriage Bureau, which failed to provide him with a suitable marriage proposal for nearly nine years. The Consumer Disputes Redressal Commission in Kerala ordered the bureau to refund his registration fee and pay compensation for deficiency in service.
Years of Unfulfilled Promises
The complainant initially approached the Sreechakra Marriage Bureau in 2016, enrolling in their services with a payment of Rs 3,000. He alleged that despite assurances, including a prospective bride from Kasaragod that was never pursued, the bureau failed to deliver any suitable matches. His profile remained active, and he was repeatedly told each year that a proposal would materialize “next time.”
The professor highlighted the emotional toll this prolonged wait took on him and his family. He informed the Commission that his elderly parents had long hoped for his marriage; tragically, his father passed away from cancer in October 2025, while his ailing mother continued to hold onto the hope of seeing him wed. He claimed the bureau's persistent failure caused him significant mental agony and financial loss.
Consumer Commission's Ruling
Following the professor's complaint, notices were issued to the Sreechakra Marriage Bureau. However, the management neither appeared before the consumer commission nor submitted a written defense, leading the case to proceed ex parte.
The Commission examined the evidence, including the complainant's registration details and a payment receipt from November 2016 for Rs 3,000. It noted that the payment receipt lacked any terms and conditions of the bureau's services. Given the bureau's failure to appear and substantiate a defense, the Commission found it liable for the grievances.
Compensation for Deficiency in Service
Finding a clear deficiency in service, the Commission ordered Sreechakra Marriage Bureau to:
- Refund the Rs 3,000 registration fee.
- Pay Rs 3,000 as compensation for mental agony.
- Pay Rs 2,000 towards litigation costs.
The total amount of Rs 8,000 must be paid within 30 days of receiving the order. Should the bureau default on this payment, the refunded amount of Rs 3,000 will accrue interest at a rate of 9 percent per annum from the date of the order until it is fully realized. The complainant retains the right to pursue further legal remedies under the Consumer Protection Act if the bureau fails to comply with the order.