Air India CEO and Managing Director Campbell Wilson has issued a stern warning to employees, emphasizing the importance of adherence to company regulations, even when not under direct supervision. Wilson stated that instances of misconduct would face increasingly severe repercussions, a message delivered during an internal town hall meeting.
Disciplinary Action and Internal Controls
According to sources familiar with the discussion, Wilson highlighted the airline's intensified disciplinary measures and efforts to strengthen internal systems since its privatization by the Tata Group in January 2022. He urged staff to "do the right thing, even when no one is watching" and to report wrongdoing, stressing that the likelihood of evading consequences was diminishing.
Since the Tata Group assumed control, approximately 1,000 Air India employees have been terminated for various breaches of company rules. These violations reportedly include the misuse of employee travel privileges and other forms of misconduct.
Tightening Accountability
Wilson noted that some employees continued to disregard company regulations despite repeated warnings, leading to ongoing instances of deliberate rule-breaking. In response, Air India is progressively rolling out enhanced systems and controls designed to prevent, detect, and act against such misconduct. The CEO indicated that these checks would continue to be tightened to ensure greater accountability across the organization.
Recent Incidents Underscore Concerns
Although Wilson did not specifically reference any single event during the town hall, his remarks followed a significant incident involving an Air India pilot. A pilot-in-command on a Phuket–Delhi flight recently tested positive for a psychoactive substance in a confirmatory test. This incident occurred after the Airbus A320 aircraft reportedly lost approximately 300 feet in altitude, resulting in injuries to several passengers and crew members. The Aircraft Accident Investigation Bureau (AAIB) is currently investigating the matter.
Following this episode, Air India and Air India Express announced plans to implement psychoactive substance screening for all pilots, reinforcing the airline's commitment to aviation safety.
Leadership Transition Amid Overhaul
Wilson's strong message comes as Air India prepares for a leadership change, with his resignation as CEO and managing director expected next month. The Tata Group acquired the national carrier, which had been operating at a loss, from the Indian government in 2022. This acquisition initiated a comprehensive overhaul aimed at transforming the airline's operations, workplace culture, and financial performance.